What We Do

TIER 1
CULTURE & WORKPLACE SURVEYS
Re-assessing your core values.
We conduct an anonymous survey with your team at your restaurant to assess their honest opinion of the workplace culture. We analyze the feedback and provide you with an accurate temperature of your team culture and recommendations for improving it.
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WHAT'S INCLUDED
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42-Question Employee Survey
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Analysis Report: Strengths & Weaknesses
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Top 3 Recommendations for Improvement
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COST
$500 for up to 10 employees
$40 per additional employee

TIER 2
FOH TRAINING
We make teams better.
Hospitality is the best education on the planet – and you get paid for it. With the right mindset, each interaction with guests represents an opportunity for personal and professional growth. We give your team tools to develop confidence, resilience, salesmanship, leadership skills, and personal presentation – which translates to more money and fewer headaches for you.
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WHAT'S INCLUDED
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"Secret Shopper" & Performance Report
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(3) 90-min interactive workshops with FOH staff:
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mindset & culture activities
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skills: greeting, steps of service, sales, product knowledge, time management, money management
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Sacred Guest: Hospitality As Super-Education (Digital PDF)
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COST
$1200 for up to 10 employees
$50 per additional employee

TIER 3
MANAGER & OPERATIONS SUPPORT
Boost performance, reduce headaches.
Q: When problems arise, who is responsible?
A: Whoever's in charge.
A leader's job is to motivate: to orient their team toward constructive outcomes, to communicate core values, and to clarify the primary roles and responsibilities of each member. We work one-on-one with your management team and offer tools and perspective to enhance their performance. From the big picture to the nitty-gritty, we ensure that managers move forward with vision and confidence.
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WHAT'S INCLUDED
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"Secret Shopper" & Performance Report
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(3) 60-minute Strategy & Operations sessions with managers
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(3) 90-min interactive workshops with FOH staff:
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mindset & culture activities
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skills: greeting, steps of service, sales, product knowledge, time management, money management
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Sacred Guest: Hospitality As Super-Education (Digital PDF)
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Optional templates for operations documents: expense reports, tipouts, payroll, SOPs, inventory & ordering
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COST
$3000 for up to 3 managers & 10 employees
$300 per additional manager
$50 per additional employee

TIER 4
OPENINGS, RESTRUCTURING & CRISIS NAVIGATION
We've got your back.
We provide you with an interim General Manager and an interim Assistant General Manager for 3 months to hire and train a complete FOH staff.
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WHAT WE SET UP
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Hiring & training FOH staff: managers, servers, bartenders, bussers, hosts, etc
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All FOH protocols: steps of service, scheduling, payroll, expense and tipout reports, and master operations documents
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POS and equipment setup
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Product inventory and ordering
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COST
$14,000/month for 3 months