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Let’s be honest.
"Local Guide Stephanie H." has given everyone 5 stars this month.

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PERSPECTIVE PRIORITY

Who knows more about what’s actually going on in your restaurant - your staff or your guests?

If you want to deliver a great guest experience, collect reviews that actually matter.

WHAT YOUR EMPLOYEES SAY ABOUT THEIR EXPERIENCE AT WORK

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WHAT YOUR GUESTS SAY ABOUT THEIR DINING EXPERIENCE

WHY YOUR PEOPLE MATTER MOST

A healthy work culture motivates and inspires employees, increasing productivity, collaboration, and innovation. Happy employees elevate the guest experience, and by extension, the financial performance of any business.

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How It Works:

The Mechanics of Healthy Work Culture

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PRO
TIP.

In a group setting, state explicitly how each individual on your team will benefit by aspiring to excellence today – not just financially, but also personally and professionally. In other words, tell them what's really in it for them. 
Do this as frequently as possible and until you see the results you desire.

LET'S
START
WITH
THE
LOGIC
OF IT.

Because it is difficult to quantify, work culture is often discounted as a “soft” metric, completely unrelated to hard numbers that make or break a business’ bottom line. In reality, work culture is the deep undercurrent that plays a vital role in any company's overall performance.  

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The health of a work culture can make or break an organization's reputation and finances. A healthy work culture is one in which employees feel safe, valued, and heard, where there are opportunities to grow professionally and personally, and where excellence is acknowledged and rewarded.

 

However, a toxic work culture – where employees feel micromanaged, belittled, unheard, mistrusted by management, distrustful of one another – will only drain an organization of its talent.

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Culture is especially important in hospitality and service-oriented industries where interactions between employees and customers are most prevalent. Then again, what business doesn't have interactions between employees and customers? In reality, every business is in the business of service!

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